Shipping and Refunds Policy

Shipping Policy

After receiving your order confirmation email, orders are processed within 1 to 2 business days (excluding weekends and holidays). 

 

You will receive notification when your order has been shipped. 

  • Shipping is free for all orders 

Shipping 

Price

2-10 Day Shipping 

Free

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free 

Shipping 

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 1-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Refunds Policy

Refunds Policy
30-Day Satisfaction Guarantee -  We stand behind the quality of GloForte. If you are not satisfied with your first purchase, you may request a refund within 30 days of delivery. This guarantee applies to:

 •  First-time purchases only
 •  One opened jar per customer
 •  Requests made within 30 days of delivery

To request a refund, please email support@gloforte.com with your order number and details of your request.

Change of Mind

Due to hygiene and safety reasons, we are unable to accept returns or provide refunds for opened or used products outside of our 30-day satisfaction guarantee. If you change your mind before your order has been dispatched, please contact us as soon as possible and we will do our best to assist.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@gloforte.com with your order number and clear photos of the product and packaging. We will assess the issue and arrange a replacement or refund where appropriate.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If you believe your product is faulty, please contact us and we will work with you to resolve the matter promptly.

Refund Processing

Where a refund is approved, it will be processed to the original payment method within a reasonable timeframe.

Order Process

01.

Orders are processed in 1-2 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 1-2 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at support@gloforte.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

We offer free shipping on all orders.

How long does it take to receive my order?

After receiving your order confirmation email, orders are processed within 

1 to 2 business days (excluding weekends and holidays). 

You will receive notification when your order has been shipped. 
How will my order be shipped?

Your order will be shipped by Australia Post.

What are your shipping costs?

Shipping is free on all orders. 

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a re-routing fee may be charged by the courier to change your address.